Inspira Technology Group - Notice history

Operational

Inspira Cloud Backup - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Endpoint Protection - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Hosted Exchange - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Microsoft 365 - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Hosted Sharepoint - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025
Operational

Inspira Broadband - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.73%
Aug 2025
Sep 2025
Oct 2025

Inspira IP VPN - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Leased Lines & EFM - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.74%
Aug 2025
Sep 2025
Oct 2025

Inspira PSTN Lines - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Hosted VOIP Platform - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025
Operational

Inspira Billing Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

My Inspira Control Panel - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira ExpressTrack - Support Portal - Operational

Inspira ExpressTrack - Email Support Requests - Operational

Operational

Inspira Shared Hosting (Windows) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira Shared Hosting (Linux) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

VPS Platform - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Inspira WiFi - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

ExpressTrack Support Portal outage
  • Resolved
    Resolved

    AWS has resolved this incident and all services are now healthy.

  • Monitoring
    Monitoring

    AWS has implemented a fix and we're seeing higher success rates across our service desk applications. We'll continue to monitor this overnight but all customers should be able to raise support requests as normal now.

  • Identified
    Identified

    We're currently experiencing issues with the ExpressTrack Support Portal and customers may be unable to login to raise support cases or view cases that had been opened previously.

    This is due to an ongoing outage with AWS that is affecting a wide range of services globally and has been reported on in the national press.

    We're monitoring this situation closely. AWS Engineering are working hard to resolve this issue as quickly as possible.

    If you need to raise a support request in the meantime, please email support@itg-uk.com and we'll get back to you ASAP. Note that due to this outage you will not receive a case reference email.

Inspira Broadband - Nationwide Outage
  • Postmortem
    Postmortem

    On the evening of 6th October 2025, broadband and leased line services experienced disruption due to a suspected DDoS attack targeting our core network. Some transit connectivity was temporarily disabled to reduce router load and stabilise the network, with additional DDoS protections subsequently implemented. Although further attacks occurred overnight, they were successfully mitigated without service impact, and all connections are now operating normally. Continuous monitoring remains in place to ensure ongoing stability.

  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Services have been stable for the last 45 minutes. We're continuing to gather the facts around this outage and will share these once fully understood. Services are currently deemed 'at risk' but stable. Should this issue re-occur this evening we'll post a further update here. This incident will remain open until tomorrow for further monitoring. Thank you for your patience whilst we stabilised the network and apologies for any inconvenience caused.

  • Update
    Update

    We're seeing services restored, please note this is still an active incident while our engineers continue to investigate.

  • Identified
    Identified

    We are seeing issues affecting multiple POPs. We are working hard to restore stability. Apologies as this may be impacting primary and secondary paths.

  • Update
    Update

    We are currently dealing with a connectivity issue impacting leased line and broadband circuits operating via Telehouse North. Apologies for the disruption caused. Please bear with us while we work to resolve this as quickly as possible.

  • Investigating
    Investigating

    Our monitoring systems have detected a widespread outage across the ITG network. This is being investigated as a priority. Further updates will be posted here. We apologise for any inconvenience this may cause.

Sep 2025

Data Centre Power Maintenance 30/09/2025
  • Completed
    October 01, 2025 at 5:00 AM
    Completed
    October 01, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 10:00 PM
    In progress
    September 30, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 10:00 PM
    Planned
    September 30, 2025 at 10:00 PM

    Our primary hosting data centre has informed us that they intend to carry out essential power maintenance on 30/09/2025 starting at 11pm BST.

    What's happening?

    The DC is upgrading critical power distribution equipment to strengthen resilience and prevent any recurrence of recent power issues.

    When will this take place?

    Start: Tuesday, 30th September 2025 11:00 PM (UK time)
    End: Wednesday, 1st October 2025 6:00 AM (UK time)
    Duration: Up to 7 hours

    Which services are affected?

    During this window, the following services will be unavailable

    My Inspira Access
    Linux VPS Hosting
    Shared Email Platform (SMTP / IMAP / POP3 / Webmail)
    Windows Shared Hosting on servers 19 and 21
    Linux Shared Hosting on servers 30 - 43

    Why is this necessary?

    Recent power issues have highlighted faults with existing equipment. This upgrade is a key step in ensuring a more stable and resilient environment for your services moving forward.

    We apologise for the disruption this may cause and greatly appreciate your cooperation. DC engineers will carefully manage the process and will closely monitor services as they return online.

    Fault Raising

    During this window, urgent faults cannot be raised for leased lines or broadband, and all SLAs will be temporarily suspended. If you need assistance during this period, please raise a request via Inspira ExpressTrack or email support@itg-uk.com with full details, and a support engineer will respond as soon as possible.

Aug 2025

No notices reported this month

Aug 2025 to Oct 2025

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